FAQ

Frequently asked questions

Should I go to Quest or LabCorp?


You may go to either Quest or LabCorp. Both options are available and are in-network.




What events enable me to make benefit changes in the middle of the year?


These events are called Qualified Life Events (QLE) and include things like a birth of child/adoption, marriage, loss of coverage elsewhere, and more. Click here to read about QLEs.




Who should I contact for more information on my plan?


Contact Laura Mullins at Lacher.




How do I get a new ID Card?


Contact Zenith Welfare Eligibility at 302-761-1080 ext. 556513, or email LRutter@zenith-american.com, to request an ID card.




Do I need a referral to see a specialist?


No.




How do I find an In Network doctor?


Visit the Aetna website at www.aetna.com/individuals-families/find-a-doctor.html.