Question 1

Aetna member website user guide

Accepted Answer

Click here (https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_3c6096f61aee40469640e9474e9f3eb7.pdf)to learn how to register, print an ID card, view your claims, and much more!

Question 2

Insurance carrier contact information

Accepted Answer

Medical:
Zenith: 302-761-1080
Welfare Eligibility: ext. 556513
Welfare Claims: ext. 556712
Pension Inquiries: ext. 556706

Question 3

Forms

Accepted Answer

Click here (https://www.313healthcare.com/forms)

Question 4

Search for a Medical provider

Accepted Answer

Your medical plan uses the Aetna Choice POS II network. Click here (https://www.aetna.com/dsepublic/#/contentPage?page=providerSearchLanding&site_id=DirectLink&planValue=ACPMC%7CAetna_Choice_POS_II_Open_Access)to find a provider.

Question 5

Prescription medicine information

Accepted Answer

Sav-Rx
866-233-4239
https://savrx.com/ (https://savrx.com/)
 
Click here (https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_aeebfdb7ecf641caa44e1adebcae4f0e.pdf)to learn about the enhanced patient portal.

Medicare Eligible Prescription:
UHC
866-691-9209
www.uhcretiree.com (https://retiree.uhc.com/)

Question 6

How do I use Telemedicine?

Accepted Answer

Medical Care
Teladoc gives you access to a national network of U.S. board-certified doctors by phone or video who are available anywhere, 24/7/365 to treat many of your medical issues.
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Click here to learn more.(https://www.313healthcare.com/_files/ugd/51ffe3_c4882833480b4c6597921a15dbfa07c2.pdf)
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Mental Health Care
In addition to medical issues, you can also use Teladoc for Dermatological and Mental Health issues. Learn more.(https://www.313healthcare.com/_files/ugd/51ffe3_328cccdffe3949248b9d2517c3067ac9.pdf)
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Ready to sign up?
Visit www.teladoc.com/aetna.(http://www.teladoc.com/aetna) You will need your Member ID, found on your medical ID card.